"Made to Order" Items vs. Custom Order Items
"Made To Order"
Neurotica is a small operation with minimal staff. We hand assemble certain pieces using the sizing, hardware, and leather combination selected for an order after it is placed. Since these pieces are made using regular options offered for that product (standard size, leather, hardware,etc) we can accept returns of these items if they are in the same condition you received it in. See our full Returns & Exchanges Policy
for more details.
We also offer customized products tailored to your specific measurements and requirements. These orders are not typically placed through our standard product pages, and are customized to your specific requirements. These are placed through the Custom Order & Sizing Form
. Unfortunately we can't accept returns for these custom ordered items. If your custom made item is not up to your standards or the fit needs to be adjusted, we will accept it to adjust it to your requests. Buyer will pay shipping costs for modifications.